Palms Cares Team Member Emergency Relief Fund

United Way of Southern Nevada is proud to partner with the San Manuel Gaming & Hospitality Authority and Palms Casino Resort to administer the Palms Cares Team Member Emergency Relief Fund.

What is the Palms Cares Team Member Emergency Relief Fund?

The Palms Cares Team Member Emergency Relief Fund assists qualified Team Members and immediate family members in the event of an emergency or crisis, in cases when other funding sources are limited or not available. Emergency or crisis situations are unexpected events that have a significant impact on a person’s health, safety, or welfare; or may pose a threat to the health, safety, or welfare of the individual if assistance is not available. The Fund is intended to address one-time emergency needs and is not intended to be ongoing financial support for an individual.

The Fund is generously supported by the San Manuel Gaming and Hospitality Authority, and through the generous donations made by Team Members of Palms Casino Resort and Palms Place.

You can support the Fund by donating at uwsn.org/donate (Write “Palms Cares Team Member Emergency Relief Fund” in the ‘message’ field).

What crisis situations qualify for the Palms Cares Team Member Emergency Relief Fund?

The Palms Cares Team Member Emergency Relief Fund is intended for emergencies caused by severe illness or accident, death or severe illness of an immediate family member, fire, robbery or vandalism, acts of nature, floods, hurricanes, tornadoes, earthquakes, or other life-altering events or financial crises that are not the fault of or caused by the negligence of the Team Member.

 

What are the eligibility requirements? 

Applications to the Palms Cares Team Member Emergency Relief Fund will only be considered if they come from individuals who meet the following eligibility criteria: 

  • Applicants for assistance must be a current Palms Casino Resort Team Member and have completed your initial 90 days of employment.
  • Team Members are allowed to apply for assistance one time during any rolling twelve-month period.  
  • The maximum allowable amount for relief assistance is $1,500. 
  • Applicants may not be on a last and final corrective action.  
  • Team Members on leave must be on job-protected leave. 
  • Team Members on personal leave are not eligible.  

Assistance is subject to the following restrictions: 

  • Payments are not issued directly to the Team Member requesting assistance. 
  • Assistance from the Palms Cares Team Member Emergency Relief Fund is distributed via payments made directly to essential service providers/vendors. This includes but is not limited to hospitals, utility companies, property management companies (rent), banks (mortgage), funeral homes, and other agencies.   
  • Nonessential bills, such as cable television are not eligible for assistance.   
  • Payments to payday loan companies are not eligible for assistance.  
  • Consideration for funds will only be given to financial obligations deemed to be “essential” to the Team Member and their household.   
  • Each request will be considered on its own merit and the decision of the Relief Fund Committee is final.   
  • Disclaimer: Submitting an application does not guarantee assistance.

Step-by-step assistance application instructions:  

Disclaimer: Submitting an application does not guarantee assistance.

 

1) Download and Print the Palms Cares Team Member Emergency Relief Fund application HERE or contact your Human Resources department.

 

2) Complete the application (including supporting documents) in its entirety. Incomplete applications or missing support documents will delay the review of your application.  

  • Completed applications must include: 
    • Signed copy of the completed application.
    • Copy of bills being requested for assistance (mortgage, energy, gas, water, medical, etc.) 
    • Contracts (lease agreement if paying rent) 
    • Statement of benefits/insurance if requesting assistance to pay for medical bills 
    • Approved FMLA paperwork if applying for assistance when in medical/family leave or approved personal leave paperwork if applying for assistance when on personal leave approved by Palms Casino Resort. 
    • W-9 form(s) from the vendor(s) you are requesting to be paid. The W-9 is an Internal Revenue Service form used to verify and certify that you are working with a legitimate business that is paying its taxes. Basic information includes: vendor business name, type of business, employer identification number or social security number and a signature. Please note that checks (payments) cannot be made directly to the Team Member requesting assistance.

 

3) Scan and Send the completed application package to United Way of Southern Nevada via email.

  • Email: eap@uwsn.org
  • Subject Line: UWSN Programs Team – Palms Cares Team Member Emergency Relief Fund (Your Last Name) 

 

4)  Upon receipt, UWSN will review the application for eligibility: 

  • Has the applicant received assistance in the last twelve months? 
  • Does the crisis event and request meet crisis fund objective criteria? 
  • United Way will contact Palms Casino Resort Human Resources via email to confirm eligibility – responses from the Human Resources department are strictly confidential and will not be shared with other Team Members who are members of management. Standard questions to ask Human Resources about the applicant may include: 
    • Is the applicant working full time or part time? 
    • Number of hours worked on average per week? 
    • Has the applicant completed their introductory period? 
    • Is the applicant on personal leave? 
    • Is the applicant on probation/disciplinary action? 
    • Check that the application is complete and that all the supportive documentation such as utility bills and rental agreements (if applicable) are attached.
      • If the application is incomplete, United Way will contact the applicant to obtain documentation and other additional information pertaining to the individual case.

 

5) UWSN staff presents the request to the Relief Fund Committee, which will make an independent decision.

  • If the application is complete, the request is presented to the Relief Fund Committee within three business days. If necessary, UWSN staff will contact the applicant to obtain additional information if requested by the committee. Incomplete applications will experience a delay. 
  • A majority decision by the committee is required to approve, deny, or amend a relief request. 
  • The decision of the committee is final.

 

6) UWSN staff processes relief package and notifies the applicant.

  • UWSN will provide written notification of the decision (approval or denial).
  • If the application is approved, UWSN staff processes a completed package, including the following materials:
  • Application from Team Member, invoices (bills) with W-9, check requests for each individual bill.
  • A copy of the email sent to the organization to confirm employment verification.
  • Check requests are submitted to finance and final payment is distributed to approved vendors, typically within two business days. 
  • If the application is denied, UWSN will send an email notifying the applicant as to why they did not meet the criteria to receive relief assistance. 

 

Disclaimer: Submitting an application does not guarantee assistance.

Relevant Links: 

 

 You can support the Fund by donating at uwsn.org/donate (Write “Palms Cares Team Member Emergency Relief Fund” in the ‘message’ field). 

Give

Donate today to help ensure Southern Nevadans have the opportunity to succeed.

Advocate

Support opportunity for all by learning, sharing, and advocating for your community.

Volunteer

Support your community by volunteering as an individual or a group.