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Credit One Bank Employee Relief Program

One-time financial assistance for Credit One Bank employees facing serious, unexpected emergencies.

The Credit One Bank Employee Relief Program provides limited, one-time financial assistance to eligible Credit One Bank employees experiencing a serious emergency that directly impacts their household’s health, safety, or financial stability. The program is funded by Credit One Bank and its employees and is administered by United Way of Southern Nevada (UWSN) to ensure confidentiality and fairness. Funding decisions are made by the UWSN Crisis Fund Committee.

What is the Credit One Bank Employee Relief Program?

The Employee Relief Program is designed to help employees during true, unforeseen emergencies—situations that create an immediate and significant hardship and are not caused by the employee’s negligence.

This program is intended to provide one-time support, not ongoing financial assistance. Employees are encouraged to explore other available resources first and use the Employee Relief Program as a supplemental safety net when those options are limited or unavailable.

Who Can Apply?

To be eligible, applicants must:

Be a current Credit One Bank employee
Have completed at least 90 days of employment
Not be on a last and final corrective action
If on leave, be on a job-protected leave

- Employees on personal leave are generally not eligible; limited exceptions may be considered for medical-related personal leave

Assistance may be requested for:

The employee, and/or
The employee’s immediate family members, as defined by the federal tax code, including:
- Lawful spouse
- Unmarried dependent children (including adopted children, stepchildren, legal wards, and foster children living full-time in the home) who are:
- Under age 19, or
- Under age 26 if enrolled full-time in an accredited college, university, trade, or technical school

Assistance may be requested once during any rolling 12-month period
The maximum assistance available is up to $3,000 within that 12-month period

What the Fund Can Help With

Qualifying emergencies may include, but are not limited to:

Severe illness or accident affecting the employee or an immediate family member
Death or severe illness of an immediate family member
Fire, robbery, or vandalism affecting the primary residence
Natural disasters (floods, earthquakes, hurricanes, tornadoes, etc.)
Other life-altering emergencies or financial crises beyond the employee’s control

Approved assistance may help cover essential expenses such as:

Past-due rent or mortgage payments needed to prevent eviction or foreclosure
Utility bills needed to prevent shutoff or restore service (electric, gas, water)
Medical or dental bills related to the qualifying emergency
Funeral or burial costs for an immediate family member
Other essential expenses directly related to the crisis, as determined by the committee

What the Fund Cannot Cover

The Employee Relief Program cannot assist with:

Nonessential expenses (e.g., cable or satellite TV)
Payments to payday loan companies or similar high-interest lenders
Ongoing or chronic financial shortfalls not tied to a specific emergency event
Payments issued directly to employees

How Decisions & Payments Work

All applications and supporting documents are reviewed by the United Way Crisis Fund Committee. The committee will:

Verify eligibility
Review required documentation
Request additional information if needed
Determine approval and assistance amount, up to the allowable maximum

All decisions are final and reviewed on a case-by-case basis.

If approved:

Payments are made directly to service providers (e.g., utility companies, landlords, hospitals, funeral homes)
Funds are never paid directly to employees

What You’ll Need Before You Apply

Applicants must submit complete documentation showing:

The type of assistance requested
The exact amount owed

Documents may include:

Past-due utility or shutoff notices
Mortgage statements or lease agreements
Medical bills and insurance statements
Funeral home invoices
Approved FMLA or job-protected leave documentation, if applicable

Additional documentation may be requested, including bank statements or insurance coverage details.

Incomplete applications will delay review.

Application Information Required

Applicants will be asked to provide:

Employee name and contact information
Job title, department, hire date and employee number
Employment status confirmation
Household and dependent information
A brief explanation of the emergency and how assistance will be used
Details on any other assistance explored or received

Confidentiality

All application information and supporting documentation are treated as strictly confidential. Information is used only to verify eligibility and evaluate assistance requests and is not shared with supervisors or coworkers.